Return Policy

At Roasted Rituals, we believe in keeping things simple and transparent, especially when it comes to our return policy. Here's how we handle returns, with a focus on making things right for you, our customers:

  1. Your Responsibility: If there's a mistake on your end, such as providing a wrong shipping address, we will need you to cover the costs for correcting it.  Simply place a new order and we will get the product out to you as soon as we can.

  2. Our Responsibility: We're all human, and mistakes can happen on our end too. Our error rate is very low (only 0.0425%), but if we do slip up, like sending the wrong grind of coffee or using the wrong shipping label, we take full responsibility. We will send you a new order after you have sent us a copy of your order invoice and a picture of the product that you did receive, which was incorrect, We will cover all costs for the new coffee and its shipping, and we'll get the corrected order out as soon as we can.

  3. Carrier Mistake:  If your carrier made a mistake like damaged the product, etc., you will need to file a claim with the carrier in order to receive any compensation for your damaged product.

To sum up: If the mistake is yours, you cover the cost; if it's ours, we cover it; and if it is the carriers fault, they cover it.

ONE last thing:

Package Theft:  We both lose.